The Designer will provide the Client with unique logins to their respective Client Account Portal at no costs. The Portal allows the Client to view, print and download their invoices, estimates, payment history. The Portal also provides the Client with an online payment option. A secure payment gateway (PayPal) allows the Client to pay invoices, and retaining invoices (deposits) with a credit card. Other payment options, such as bank transfer, will always be provided for the Client.
The Client agrees to pay a 50% deposit of the quoted amount prior to commence any design project, with the balance payable on delivery. The project can be scheduled once the deposit is received by the Designer. Once research, resources allocated or design work has commenced on a project, this deposit is non-refundable. Unless prior agreement has been made between the Client and the Designer, the remaining 50% is payable to the Designer upon delivery of the completed project.
If the due date of completion required by the Customer is less than 5 working days, a rush fee of 20% of the project’s cost may incur at the Designer’s discretion.
If the the work time exceeds the invoice’s due date, the Client agrees to a progress payment of 50% of the balance at the invoice’s due date, with any outstanding amount payable in full upon delivery. If no progress payment is received from the Client, an additional late payment fee equivalent to 5% of the project costs will be added to the final invoice for each month passed the initial invoice’s due date. If you are having difficulty paying your invoice, please get in touch as soon as you are aware of the issue, so we can discuss a solution that works for your company.
It is agreed that the fee for service shall be the cost estimates provided via email, unless work undertaken exceeds work outlined. If work undertaken exceeds the items specified in the quote. The Client agrees to pay appropriate fees for the excess work, outside the scope of the original agreement. Where ever possible the Client will be notified of increases in the scope of the project.